If you’re connected to a hotspot or domain network, contact the network administrator Otherwise follows the few basic steps to resolve the problem of router and broadband modem.

  • Unplug or turn off the device.
  • After all the lights on the device are off, wait for at least 10 seconds.
  • Turn the device on or plug it back into the power outlet.


To restart a router or modem that has a built-in battery, press and quickly release the Reset button.